Just as a pitcher of ice-cold lemonade refreshes on a hot summer’s day, refreshing your approach to managed service support for Oracle Cloud will be equally quenching and rejuvenating.
Summer is the perfect time for Oracle Cloud Applications Support Managers to refresh their expectations regarding the service experience they receive today. Why not take a few moments to explore de Novo’s Value as a Service™ (VaaS™) – the new standard in managed service support for Oracle Cloud? Learn more in our latest blog article, the first in a 3-part series, for insights into VaaS™ and its transformative benefits.
Why Choose VaaS™?
de Novo stands out as award-winning pioneers of Oracle Cloud. Our culture of thinking differently and commitment to developing new client sets us apart.
Our energy and innovation have enabled our team of trusted experts to develop VaaS™ into ‘this season’s’ must have accessory for Oracle Cloud managed service support.day,
Today, we engage clients seeking a fresh approach to managed service support delivery. This includes clients looking to recover from a problematic transformation programme, or those whose relationship with their current managed service support partner is no longer effective.
Choose VaaS™ For a Fresh Approach
A conversation about VaaS™ managed service and support framework will inspire you to think, act and perform differently creating new experiences for all.
Our experience and client feedback demonstrates that VaaS™ stimulates organisations to challenge existing operational processes and outcomes. Re-balancing human experiences with business imperatives to improve outcomes and increased business value.
VaaS™ is anchored around your success, focusing on ensuring clients maximise the value from their Oracle Cloud investment. With VaaS™ de Novo has developed new managed service experiences and innovations at every turn. Here are three key benefits our clients enjoy:
1. VaaS™ Four Value Dimensions
Client managed service support engagements are underpinned by a unique four-dimension value and success measurement process inspired by Design Thinking. These dimensions span cognitive, strategic and practical measurement encouraging clients to explore new ideas and experiences. Measurement is vital for evaluating a managed service, identifying strengths, weaknesses – inspiring action and collaboration on your unique transformational journey.
Optimisation
With VaaS™, our clients are inspired by knowledge share, recommendations, advice and contextual guidance for achieving leading practice all designed to optimise your organisation’s performance
Efficiency
With VaaS™, our clients receive quarterly reviews focusing on streamlining and automation Oracle Cloud to reduce the Total Cost of Ownership (TCO) while maximising Oracle Cloud release capabilities to the fullest
Adoption
With VaaS™, our clients explore and measure end-user adoption and satisfaction levels to secure and improve Oracle Cloud service engagement with user journeys and experiences that make a difference
Innovation
With VaaS™, our clients participate in forward-looking industry-centric discussions, assessing the important content within the regular Oracle Cloud release and Oracle Redwood documentation
2. VaaS™ Flexible Commercial Models
VaaS™ managed service support means modern thinking and practicality, as a team we are inspired by our regular ‘domestic’ lives and constantly strive to bring consumer-like experiences to the table to deliver better outcomes.
de Novo offers clients the flexibility to select the most suitable commercial agreement for service they seek – suiting their needs, expectations and budget.
Providing term-based agreements, Units (Pay as you Go) based agreements, and Service specific agreements spanning various Oracle Cloud transformation topics.
We find that our clients benefit from an open, transparent commercial conversation to ensure they are not overpaying for services that are not required or deliver substandard experiences that don’t align to their vision or expectations.
3. ServiceNow - Connected, Innovative and Agile
As an Oracle Cloud and ServiceNow accredited partner de Novo use best-in-class technology to deliver a game-changing managed service support delivery experience.
Our VaaS™ client managed service and support portal is powered by ServiceNow the leading business workflow technology. ServiceNow enables our four-dimension VaaS™ measurement framework tracking benefits, and success metrics plotted in the client’s Value Action Report.
de Novo’s ServiceNow experts bring their skills, capabilities and their focus on customer success to our VaaS™ client portal experience. An experience that is rich in capability and surpasses well beyond a basic SR (Service Request) ticket management system.
Partnering for Success
de Novo’s core business philosophy is built on partnership, collaboration, and trust. We work closely and transparently with your organisation, blending your vision and ambitions with our expert knowledge to deliver maximum value and efficiency from your Oracle Cloud.
Ready to Refresh your Oracle Cloud?
Ready to embark on a refreshing Oracle Cloud experience? Contact us today to discover how VaaS™ can transform your managed service support experience. Book a consultation with de Novo today, your trusted partner in feel-good Oracle Cloud support.
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