de Novo Solutions' proven 4-dimensional managed service strategy to help Local Government clients maximise ROI and unlock the full potential of cloud
By Richard Twelvetrees, Value & Experience Director, de Novo Solutions
Today, many Local Governments continue investing in cloud applications and managed services for essential processes like Financial Management (ERP/EPM) and People Management (HCM).
Maintaining transformation momentum while demonstrating genuine value realisation is challenging. How full is your ‘Value Realisation Glass’? Recent media reports have highlighted ‘suboptimal’ cloud implementations in the public sector; however, these complex stories aren’t often what they seem. Articles like this should present alternative strategies and improvement approaches for discussion.
The potential gap between projected value and actual value realisation may indicate an organisation is struggling to extract the maximum from its investment.
Failing to achieve the anticipated value and transformational outcome goals can have widespread consequences. In my opinion, there are typically three main impact areas: Continuing Operational Inefficiency, User Dissatisfaction and Low Organisational Morale, and Financial and Strategic Setbacks.
Unlike traditional on-premise solutions, cloud means continuous service improvements through regular vendor updates. However, the update cadence requires a re-evaluation of how to calculate and monitor value, considering the regular stream of innovation and resulting business changes.
The actual value of a service update ebbs and flows and is unique to each organisation’s circumstances, cloud configuration, transformation maturity, and user expectations.
To help measure ongoing value realisation, de Novo Solutions has developed Value as a Service™ (VaaS™) – the new standard in Oracle Cloud managed services.
As a pioneering cloud implementation and managed service delivery organisation, de Novo brings proven expertise and a strong reputation to the market. With VaaS™, we have crafted a new service that is transforming the value equation.
VaaS™ shifts the value realisation narrative from a static ROI (Return On Investment) measure to a dynamic, on-going client centric value conversation.
The VaaS™ 4-dimension value measurement framework, inspired by Design Thinking, covers cognitive, strategic, and practical human experiences, encouraging clients to explore value. Regular value calibration identifies strengths, weaknesses, and areas for improvement, fostering action and collaboration throughout the digital transformational journey.
DIMENSION 1
OPTIMISATION
Exploring knowledge share, recommendations, advice and contextual guidance to optimise performance
DIMENSION 2
EFFICIENCY
Streamlining and automating services to reduce the Total Cost of Ownership (TCO) while maximising release capabilities
DIMENSION 3
ADOPTION
Analysing service engagement and performance commentary to establish improved user experiences that make a difference
DIMENSION 4
INNOVATION
Assessing and planning the potential use of new features, exploring improvements and innovations to assist the client’s journey
VaaS™ ‘Value Action Reports (VAR*)’ are generated quarterly. Clients often present these reports at internal Steering or Project Governance meetings helping stakeholders to understand the service trajectory and value. Over time VAR outputs create a unique, personalised journal for each client, reflecting their digital transformation vision, objectives and success criteria.
VaaS™ Module Innovation Tracker
*VAR – It should be noted de Novo Solutions VAR should not be confused with the football VAR, [I leave the reader to fill in the appropriate witticism].
To learn more about Value Realisation and Value as a Service™ join our webinar on 9th October 2024 at 12 noon for an in-depth discussion. For more details and to register, please contact michelle.clelland@de-novo-solutions.com.
