Oracle Cloud Archives - de Novo Solutions

LANGSTONE, South Wales — 23rd October 2024 — de Novo Solutions, a multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, using Oracle Cloud and ServiceNow has announced a new strategic partnership with Opkey, a leading test automation platform. This collaboration aims to provide cutting-edge automated testing solutions that empower organisations to accelerate their digital transformation journey by improving software quality, reducing testing times, and increasing operational efficiency.

Through this partnership, de Novo Solutions will integrate Opkey’s advanced, AI-driven test automation platform into its suite of Testing as a Service™ (TaaS™) offerings. Opkey’s platform simplifies and automates the testing process for enterprise applications and de Novo will also embed the tool into its Odyssea™ Industry Cloud solutions. With no-code automation capabilities, this partnership ensures that de Novo Solutions’ clients will benefit from a robust and scalable testing solution, eliminating traditional barriers in software testing, reducing time to value whilst increasing quality supporting the company’s mantra and commitment to delivery excellence.

Lisa Chamberlain, Head of Testing at de Novo Solutions, expressed her enthusiasm for the partnership: “Partnering with Opkey aligns perfectly with our commitment to delivering high-quality, efficient testing services. By integrating their advanced automation capabilities into our Testing as a Service™ proposition, as well as our wider Odyssea™, and Value as a Service™ offerings, we can now provide our clients with faster, more reliable software releases, ultimately enhancing their digital transformation journeys. de Novo is committed to delivery excellence in everything we do, and our collaboration with Opkey underpins this.”

Pankaj Goel, CEO of Opkey, shared his excitement about the collaboration, stating: “This collaboration marks an exciting step forward in our mission to simplify and automate testing for enterprise software. By integrating Opkey’s no-code platform with de Novo’s innovative industry solutions, we are empowering our clients to achieve unprecedented levels of automation and quality in their software delivery. This partnership not only enhances the agility of our customers but also delivers real, measurable benefits in terms of speed, efficiency, and cost savings.”

The partnership between de Novo Solutions and Opkey promises to deliver transformative benefits for organisations striving to stay ahead in a rapidly evolving technology landscape. By providing state-of-the-art automated testing solutions, this collaboration empowers businesses to accelerate innovation, improve operational efficiencies, and achieve their digital transformation goals.

Headquartered in Langstone, South Wales, de Novo Solutions is at the forefront of digital innovation in the experience economy. Since its launch in 2021, the company has introduced market-leading solutions that are setting new standards. including its industry cloud solutions, ‘Odyssea™’ and next generation managed services offering, ‘Value as a Service™ [VaaS™]’ for Oracle Cloud and ServiceNow applications.

About Opkey
Opkey is an AI-powered, no-code test automation platform that empowers enterprises to automate testing with unparalleled speed, coverage, and reliability. Its advanced AI-driven solutions enable continuous testing across a wide range of enterprise applications, ensuring high-quality software delivery and faster time to market.

For more information about Opkey, please visit: https://www.opkey.com.

LANGSTONE, South Wales — 8th October 2024 — de Novo Solutions, a multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, has today announced the appointment of former Oracle leader, Rob Gibney, as its new Brand Ambassador. With over 30 years of experience in digital transformation, cloud adoption, and public sector solutions, Rob’s arrival marks the next phase of de Novo’s ambitious growth.

Over the last 12 months, de Novo has doubled its revenue and expanded its team to 100 employees. Positioned for continued success in both public and private sectors, Rob’s expertise will be crucial in propelling the company forward.

Rob joins de Novo Solutions with extensive experience from his senior role at Oracle, positioning him to help navigate market challenges and drive strategic growth. His proven track record in the industry will be invaluable as de Novo continues to build momentum. As Brand Ambassador, Rob will represent de Novo Solutions at key industry events, forge strategic partnerships, and strengthen joint engagement with both new and existing customers. By working closely with Oracle and its user community, he will play a crucial role in driving new business, increasing brand visibility, and expanding de Novo’s market presence.

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, confirmed:

“This is a transformative time for de Novo, as we continue to scale and we are thrilled to have someone of Rob’s calibre onboard. His experience in driving digital change within the public sector, coupled with his leadership at Oracle, will significantly enhance our ability to seize new opportunities and accelerate our growth. I’m excited to be working with him again and see the impact he will make.”

Rob Gibney, new Brand Ambassador of de Novo Solutions, added:

“I am incredibly excited to join de Novo Solutions at such a pivotal moment in their journey. Their innovative approach to digital transformation, along with their industry cloud solutions, Odyssea™, and value-driven managed services offering, Value as a Service™, are exactly what organisations today need. I look forward to advancing their vision and building stronger relationships with Oracle and our clients.”

Headquartered in Langstone, South Wales, de Novo Solutions is at the forefront of digital innovation in the experience economy. Since its launch in 2021, the company has introduced market-leading solutions that are setting new standards. including its industry cloud solutions, ‘Odyssea™’ and next generation managed services offering, ‘‘Value as a Service™ [VaaS™]’ for Oracle Cloud and ServiceNow applications.

Offering Automated, Flexible, and Secure Software Testing Solutions

LANGSTONE, South Wales — 1st October 2024 — de Novo Solutions, a multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, has announced the launch of its next generation Testing as a Service™ (TaaS™) practice. This new offering aims to redefine software testing by providing businesses with automated, flexible, and on-demand solutions designed to accelerate innovation and enhance software quality. By freeing up development teams’ time and resources, TaaS™ enables them to adopt the latest innovations quickly and confidently. With improved software quality, organisations can fully embrace the continuous release cycle integral to the cloud-based Software as a Service (SaaS) delivery model.

The TaaS™ practice provides a comprehensive suite of services, including Systems Integration Testing, User Acceptance Testing, and Regression Testing. By integrating best-in-class test automation, de Novo’s TaaS™ practice reduces risk and accelerates testing cycles, offering businesses the flexibility to scale efforts as needed.

With de Novo’s new TaaS™ practice, organisations can unlock a range of benefits that ensure optimal quality and efficiency in their software testing processes:

Expert-Led Team: Collaborate with knowledgeable test practitioners who bring a wealth of experience and insight.
Quality-Assured Testing Processes: A comprehensive approach that guarantees quality at every stage.
Automated & Configurable Testing Services: Leverage cutting-edge automation tools customised to fit specific testing requirements.
Complete Test Management: From planning to close out, ensuring seamless management of all testing processes.
Unified Data and Reporting: Clarity and consistency throughout the software testing lifecycle.

Designed to tackle the complexities and demands of modern software testing, de Novo’s TaaS™ practice offers a flexible and efficient solution, delivered by experts, to meet the needs of today’s fast-paced market. Unlike traditional testing services, de Novo’s TaaS™ practice enables businesses to collaborate with test practitioners to create bespoke services, eliminating fixed costs and alleviating the burden on in-house resources. This approach empowers organisations to manage their testing needs effectively with a trusted partner while optimising resources, budget, and time.

Lisa Chamberlain, Head of Testing Services at de Novo Solutions, said, “The launch of our TaaS™ practice represents a significant step forward in providing businesses with modern, adaptable testing solutions. By integrating best-in-class test automation into our software testing processes, we simplify the adoption of new features within Oracle. This integration enables our clients to accelerate innovation and significantly reduce testing risks. Additionally, it streamlines testing cycles, driving their growth and setting a new standard for quality and efficiency in software testing.”

As de Novo Solutions continues to lead digital transformation efforts across Finance, Procurement, HR, and Payroll functions, the introduction of its TaaS™ practice reinforces the company’s commitment to driving innovation and delivering industry-leading, data-driven solutions for modern businesses.

For more information on how de Novo Solutions can help enhance software quality and accelerate development processes with its new TaaS™ offering, visit www.de-novo-solutions.com/taas or contact Lisa Chamberlain at lisa.chamberlain@de-novo-solutions.com to arrange a consultation.

Headquartered in Langstone, South Wales, de Novo Solutions is at the forefront of digital transformation innovation in the experience economy, having successfully developed and introduced a range of new solutions to the market since its official launch in 2021, including its industry cloud solutions, ‘Odyssea™’ and its next generation managed services offering, ‘Value as a Service™ [VaaS™]’ for Oracle Cloud and ServiceNow applications.

de Novo Solutions' proven 4-dimensional managed service strategy to help Local Government clients maximise ROI and unlock the full potential of cloud

By Richard Twelvetrees, Value & Experience Director, de Novo Solutions

Today, many Local Governments continue investing in cloud applications and managed services for essential processes like Financial Management (ERP/EPM) and People Management (HCM).

Maintaining transformation momentum while demonstrating genuine value realisation is challenging. How full is your ‘Value Realisation Glass’? Recent media reports have highlighted ‘suboptimal’ cloud implementations in the public sector; however, these complex stories aren’t often what they seem. Articles like this should present alternative strategies and improvement approaches for discussion.

The potential gap between projected value and actual value realisation may indicate an organisation is struggling to extract the maximum from its investment.

See:
Three new mandates for capturing a digital transformation’s full value

June 15, 2022 | Survey

Failing to achieve the anticipated value and transformational outcome goals can have widespread consequences. In my opinion, there are typically three main impact areas: Continuing Operational Inefficiency, User Dissatisfaction and Low Organisational Morale, and Financial and Strategic Setbacks.

Unlike traditional on-premise solutions, cloud means continuous service improvements through regular vendor updates. However, the update cadence requires a re-evaluation of how to calculate and monitor value, considering the regular stream of innovation and resulting business changes.

The actual value of a service update ebbs and flows and is unique to each organisation’s circumstances, cloud configuration, transformation maturity, and user expectations.

To help measure ongoing value realisation, de Novo Solutions has developed Value as a Service™ (VaaS™) – the new standard in Oracle Cloud managed services.

As a pioneering cloud implementation and managed service delivery organisation, de Novo brings proven expertise and a strong reputation to the market. With VaaS™, we have crafted a new service that is transforming the value equation.

VaaS™ shifts the value realisation narrative from a static ROI (Return On Investment) measure to a dynamic, on-going client centric value conversation.

The VaaS™ 4-dimension value measurement framework, inspired by Design Thinking, covers cognitive, strategic, and practical human experiences, encouraging clients to explore value. Regular value calibration identifies strengths, weaknesses, and areas for improvement, fostering action and collaboration throughout the digital transformational journey.

DIMENSION 1

OPTIMISATION

Exploring knowledge share, recommendations, advice and contextual guidance to optimise performance

DIMENSION 2

EFFICIENCY

Streamlining and automating services to reduce the Total Cost of Ownership (TCO) while maximising release capabilities

DIMENSION 3

ADOPTION

Analysing service engagement and performance commentary to establish improved user experiences that make a difference

DIMENSION 4

INNOVATION

Assessing and planning the potential use of new features, exploring improvements and innovations to assist the client’s journey

VaaS™ ‘Value Action Reports (VAR*)’ are generated quarterly. Clients often present these reports at internal Steering or Project Governance meetings helping stakeholders to understand the service trajectory and value. Over time VAR outputs create a unique, personalised journal for each client, reflecting their digital transformation vision, objectives and success criteria.

VaaS™ Module Innovation Tracker

*VAR – It should be noted de Novo Solutions VAR should not be confused with the football VAR, [I leave the reader to fill in the appropriate witticism].

To learn more about Value Realisation and Value as a Service™ join our webinar on 9th October 2024 at 12 noon for an in-depth discussion. For more details and to register, please contact michelle.clelland@de-novo-solutions.com.

Ready to Explore VaaS™?

For a conversation on this article or on Value as a Service™ please do not hesitate to contact us.

LANGSTONE, South Wales — 14 August 2024 — de Novo Solutions, the multi-award-winning Welsh technology company, specialising in delivering personalised data-driven digital experiences across Finance, Procurement, HR, and Payroll functions using Oracle Cloud and ServiceNow, is delighted to announce the promotion of Tom Mann to the role of Chief Experience Officer (CXO).

Tom Mann, who joined de Novo Solutions as Senior Vice President of Client Services in December 2023, has been instrumental in enhancing client satisfaction and driving operational excellence, making an immediate impact on the organisation as it scales. With over three decades of experience in enterprise software and programme management, including his previous roles as Delivery Director at Guidewire Software and Vice President of Client Services at Certus Solutions, Tom has a proven track record in global business transformation and client service excellence.

Tom’s new role as Chief Experience Officer and Board Advisor will significantly enhance the value and impact of de Novo Solutions’ services, both internally and for its clients as the organisation continues to scale. His responsibilities will include:

Elevating Client Experience – Refining and expanding de Novo’s Value as a Service™ (VaaS™) offering, to ensure it continues to set industry standards for excellence. With board-level oversight of the core customer experience functions, Tom will drive innovations that make every client interaction more intuitive, effective, and satisfying, reinforcing de Novo Solutions’ reputation as a leader in digital transformation
Strengthening Global Strategy – Expanding the company’s overseas capabilities, particularly in India to allow the company to scale at pace and meet client demand as it brings more skilled capability online, thereby enhancing global service delivery and client satisfaction
Driving Business Impact – Maturing performance metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), and employee engagement, linking experience improvements to tangible business outcomes, aligning client satisfaction with revenue and profitability growth, and demonstrating the direct impact of superior customer and employee experiences on overall business success

Tom’s appointment represents a transformative shift for de Novo Solutions, signifying a strengthened commitment to not only delivering cutting-edge technology solutions but also enhancing the overall client experience. With Tom’s strategic vision, clients can expect an elevated level of service that is both responsive and proactive, driving greater satisfaction and value.

Tom Mann, new Chief Experience Officer at de Novo Solutions, said: “I am thrilled to step into the role of Chief Experience Officer and continue to build on the great work we’ve done so far. My focus will be on ensuring that our VaaS™ offering continues to exceed client expectations and that our India subsidiary thrives as a key player in our global strategy. It’s an exciting opportunity to further elevate our client experience and deliver tangible impactful results, driving home our mantra of delivery excellence.”

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, commented: “Tom’s promotion to Chief Experience Officer is a testament to his exceptional leadership and vision. His extensive experience and strategic insight, which we have seen firsthand since his appointment as Senior Vice President of Client Services, will be instrumental as we continue to innovate and expand our offerings globally. With Tom on board, our clients can expect an even higher standard of service and a more dynamic approach to meeting their evolving needs.”

LANGSTONE, South Wales — 14 August 2024 — de Novo Solutions, the multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, is thrilled to announce the appointment of Charlene Young as its new Chief People Officer (CPO). This exciting development comes on the heels of a stellar year for the company, which saw a 100% increase in revenue and an expansion of the team from 10 to 78 employees.

Charlene brings a wealth of experience and expertise to de Novo with a proven track record in transforming workplace culture, implementing strategic diversity and inclusion initiatives, and nurturing talent growth. Her MCIPD qualification, passion and diverse background in managing people-centric initiatives make her a perfect fit for driving the company’s people strategy forward steering de Novo through its next phase of growth.

For de Novo, Charlene will focus upon several strategic initiatives:

Organisational Culture Enhancement – Strengthening and evolving the company’s culture to support and sustain its rapid growth
Talent Development and Retention – Implementing comprehensive programmes to develop and retain the company’s talent
Leadership Development – Establishing a robust leadership framework to prepare the next generation of de Novo leaders for continued success and growth
Employee Engagement – Driving initiatives to enhance employee engagement and satisfaction
Diversity and Inclusion – Promoting and embedding diversity and inclusion practices to reflect the diverse perspectives of de Novo’s global client base and community

Charlene’s extensive experience includes her most recent role as Head of People & Culture at Eight Wealth Management Ltd. During her five-year tenure, Charlene was instrumental in driving through employee culture, engagement and wellbeing initiatives, and building their internal graduate academy producing high performing and talented financial advisers. Leading a creative and diverse team, Charlene was ultimately responsible for the people strategy and overseeing complex HR projects, including TUPE and acquisitions, location and IT infrastructure within the UK. Prior to this, she was a Business Operations Associate Manager at Accenture, where she facilitated the integration of Certus Solutions into Accenture. Her career also includes significant roles at Certus Solutions and The Innovation Group, where she developed and executed key HR strategies and managed large-scale change initiatives.

Charlene Young, new Chief People Officer of de Novo Solutions, added: “I am delighted to be joining de Novo at such an exciting time. The company’s impressive growth presents a unique opportunity to build on its successes and create a thriving, inclusive culture. My focus will be on enhancing our organisational culture, implementing strategic talent management practices, and ensuring that every team member is engaged and valued. I look forward to contributing to our continued success and supporting our team’s growth.”

Mark Sweeny, Founder and Chief Executive of de Novo Solutions, confirmed: “Over the last three years, the de Novo senior leadership team has worked incredibly hard to cement our offering in the experience economy, bringing new and innovative solutions to market and driving growth. With exciting plans in place to continue to build on this and become a leading market player – particularly in Wales – we recognise the need for the right team behind us. Having worked with Charlene at Certus, I am excited to be working with her again and have no doubt she will make a positive impact from day one.”

Media Contact
John Bowen
jbowen@makemorenoise.co.uk
07538 445 030

Just as a sunrise represents a new beginning and limitless possibilities, Value as a Service™ (VaaS™) offers Oracle Cloud customers a continuous journey of innovation and improvement. By embracing VaaS™, you can ensure that your cloud environment evolves in tandem with your business needs, delivering ongoing value and opportunities for growth.

Value as a Service™ is designed to provide ongoing value through continuous innovation. Unlike traditional support models that offer a fixed set of features, VaaS™ ensures that your Oracle Cloud environment evolves with the latest technological advancements. In the concluding chapter of our three-part blog series, discover how VaaS™ marks the dawn of a new era for your Oracle Cloud journey, driving continuous innovation and keeping your business at the forefront of technology and innovation.

How VaaS™ Keeps Your Oracle Cloud Evolving

1. Strategic Goal Alignment

With VaaS™, we start by aligning your Oracle Cloud strategy with your organisation’s strategic goals. This ensures that every aspect of cloud adoption and management is purpose-driven, addressing the gap between projected and realised value by ensuring that cloud initiatives contribute directly to achieving your business objectives.

2. Regular Performance Assessments

VaaS™ includes regular performance assessments to evaluate your Oracle Cloud environment. These assessments help identify areas for optimisation and ensure that your cloud services are continuously aligned with evolving business needs and benefits from regular vendor updates.

3. Adherence to Best Practices

Our VaaS™ agreement includes the implementation of industry best practices in Oracle Cloud management. This encompasses security protocols, compliance standards, and performance optimisation techniques. By staying updated with Oracle’s latest updates and best practices, we ensure your organisation benefits from the newest features and improvements.

4. Proactive Monitoring & Support

We provide proactive monitoring and support through advanced tools and methodologies to identify and address potential issues before they impact your operations. This approach maintains high system reliability and maximises the value from ongoing updates and new releases.

5. Continuous Training & Development

We provide ongoing training and development for your IT team and end-users, keeping them informed about new Oracle Cloud features and best practices. This continuous learning approach empowers your team to fully utilise Oracle Cloud capabilities and adapt to new functionalities.

6. Strategic Innovation Roadmap

VaaS™ includes the creation of a strategic innovation roadmap outlining strategic initiatives and projects that leverage Oracle Cloud to gain a competitive advantage. This roadmap focuses on integrating emerging technologies and staying ahead of digital transformation trends.

7. Expert Consultancy & Guidance

VaaS™ provides access to experienced Oracle Cloud consultants who offer specialised expertise and industry insights. This collaboration helps optimise cloud performance and navigate the complexities of cloud innovation.

8. Feedback-Driven Optimisation

VaaS™ agreements establish mechanisms for collecting feedback from stakeholders, including end-users and business leaders. This feedback loop drives continuous improvement initiatives and helps us refine your Oracle Cloud strategy and adapt to real-world needs, ensuring that the solutions remain effective and relevant.

9. Dynamic Value Management

VaaS™ redefines value measurement with a dynamic approach, moving beyond static ROI calculations. Our four-dimensional value framework—covering Optimisation, Efficiency, Adoption, and Innovation—provides real-time assessments and adjustments, ensuring your cloud investment delivers ongoing, impactful results.

Embrace Change This Summer

Summer is the ideal time to reflect on your current cloud strategy and explore how VaaS™ can enhance your Oracle Cloud journey. During this season of renewal, let de Novo guide you in evaluating your current Oracle Cloud technology stack and exploring how continuous improvements can propel your business forward.

Here's How We Can Help

Evaluate and Evolve Assess your current cloud setup to identify areas where VaaS™ can provide improvements. Whether you need to optimise performance, enhance security, or explore new features, VaaS™ offers the tools and expertise to keep you ahead of the curve.
Plan for the Future
Reflect on your long-term goals and see how VaaS™ can support them. With a focus on continuous innovation, VaaS™ ensures that your Oracle Cloud environment stays adaptable to future demands and evolving needs.
Leverage New Capabilities
Explore the latest features and capabilities of Oracle Cloud introduced through VaaS™. Discover how these innovations can enhance your operations, increase efficiency, and create additional value for your organisation.

Ready to Reimagine your Oracle Cloud Journey?

Step confidently into the future with Value as a Service™. Contact us today to discover how VaaS™ can transform your business and keep it at the cutting edge of technology. Let’s partner to reimagine your Oracle Cloud journey and open the door to new opportunities for continuous innovation.a

#ReimagineWithVaaS

Read the Full Blog Series Here

🔹Part 1: Refresh your Oracle Cloud Expectations with VaaS™
🔹Part 2: Realign your Oracle Cloud Mindset with VaaS™
🔹Part 3: Reimagine your Oracle Cloud Journey with VaaS™

Ready to Explore VaaS™?

Learn how de Novo's unique approach to Managed Cloud Support will significantly bring value to your organisation.

Just as yoga stretching helps your body recalibrate and optimise its performance, reevaluating and realigning your approach for Oracle Cloud will maximise value and optimise service experiences.

Embrace a New "Posture" This Summer

This summer, adopting a new ‘posture’ will empower Oracle Cloud Applications Support Managers to contribute to the better health and wellbeing of the organisation’s Oracle Cloud performance. In the second part of our 3-part summer blog series, discover how adopting a new mindset can help you recalibrate and optimise your Oracle Cloud experience. Think of it as a strategic stretch—realigning your Oracle Cloud management approach for greater agility, efficiency, and success. Whether you’re experiencing a failing or stalled implementation or seeking a fresh perspective, VaaS™ offers proactive management and continuous innovation to restore harmony to your Oracle cloud strategy.

Why Choose VaaS™?

de Novo stands out as award-winning pioneers of Oracle Cloud. Our culture of thinking differently and commitment to developing new client sets us apart.

Our energy and innovation have enabled our team of trusted experts to develop VaaS™ into ‘this season’s’ must have accessory for Oracle Cloud managed service support. Unlike traditional support models that often rely on reactive approaches and limited scope, VaaS™ offers a comprehensive, proactive framework that drives continuous improvement and maximises your Oracle Cloud investment.

Today, we engage clients seeking a fresh approach to managed service support delivery. This includes clients looking to recover from a problematic transformation programme, or those whose relationship with their current managed service support partner is no longer effective. Here’s how VaaS™ stands out:

Our Approach

Relationship Management

We assign a dedicated Service Manager who acts as a consistent point of contact for your team. Unlike traditional models, which often operate reactively and address issues as they arise, VaaS™ shifts the focus to proactive management. This manager works to maximise your return on investment in Oracle Cloud by identifying continuous improvement opportunities. They conduct regular strategic and operational service reviews to analyse trends and adapt our approach as needed. Through VaaS™, our Service Manager gains a comprehensive understanding of your short- and long-term aspirations for the system, ensuring we align our delivery with your goals.

Continuous Service Improvement

In contrast to traditional support models that can be static and limited to immediate fixes, VaaS™ emphasises continuous service improvement. Our service delivery managers partner with client stakeholders to assess end-to-end service quality. This involves identifying any areas for improvement and implementing strategies to optimise the overall support service. We leverage data-driven insights and performance metrics to ensure our clients receive maximum value from our services.

Pro-active System Health Checks

Traditional support often involves occasional reviews or health checks. VaaS™ offers regular, in-depth system health checks to identify and address inefficiencies and unmet needs. These evaluations revisit the original business needs, identify what is working or not, and develop a roadmap for improvements. For example, we may recommend enhanced processes or system solutions to address specific issues and unlock greater value from the system, ensuring that your system consistently delivers maximum value.

Pro-active Incident and Problem Management

We employ effective incident and problem management techniques to proactively identify and address recurring issues. By analysing high-traffic ticket areas, we detect trends and root causes, implementing remedial actions to prevent future occurrences. This proactive approach contrasts with traditional models that might only respond to issues after they arise, allowing us to prevent problems before they escalate.

Knowledge Transfer

Traditional models often provide training in isolation from actual support work. VaaS™ integrates knowledge transfer into the service delivery process through hybrid collaborative delivery teams. This holistic approach ensures both formal and informal education opportunities are maximised, fostering collaboration and building internal capabilities. Our goal is to build internal capabilities and empower your teams to manage and utilise the Oracle Cloud system more effectively and independently.

Real-World Examples of VaaS™ in Action

Case Study: Payroll Process Optimisation
In one instance, we worked closely with a client’s payroll team to eliminate manual workarounds. By streamlining operations, we significantly reduced processing time and enhanced the accuracy of payroll payments. This not only improved efficiency but also ensured more reliable payroll operations.

Case Study: Internal Support Training
For another client, we provided training for internal support teams to handle in-house user management and second-line support. This approach reduced external support costs and bolstered internal capabilities, leading to a more self-sufficient and cost-effective support structure.

Case Study: Health Check and System Enhancement
During a transition from a previous support partner, we performed a comprehensive four-week health check across all Oracle Cloud modules. We identified issues, streamlined payroll processes, and reverted to best practice standard designs. This resulted in enhanced system performance and more efficient operations. The transition also included a prioritised improvement roadmap that addressed complex custom solutions, leading to greater efficiency and reliability.

Case Study: Bi-weekly Functional Calls
We established bi-weekly functional calls between de Novo specialists and key users for another client organisation. This ongoing dialogue facilitated the creation of a comprehensive roadmap of initiatives and enhancements, managing improvements alongside regular support and project work. This approach led to better adoption, increased efficiency, and enhanced innovation across all four VaaS™ pillars for the client.

"de Novo's cloud support has been critical in helping us realise the benefit of Oracle Cloud and trust in the solution's capabilities. de Novo has quickly demonstrated how committed they are to understanding both OGAT's needs and those of the wider MAT sector to make optimal use of Oracle and ensure our digital transformation journey is a success. This valued partnership and Value As A Service™ (VaaS™) support model allows us to confidently focus on securing our strategic objectives and we're excited to bring these to fruition with de Novo."

Chris Mills, Project Accountant, Outwood Grange Academies Trust (OGAT)

Ready to Realign your Oracle Cloud Mindset?

Take the first step toward a better, more agile Oracle Cloud managed service support mindset. Contact us today to explore how VaaS™ can help you achieve your strategic business objectives and optimise your Oracle Cloud environment. Embrace a new posture with VaaS™ and experience the benefits of a service model designed for continuous improvement and sustained success.

#RealignwithVaaS

Read the Full Blog Series Here

🔹Part 1: Refresh your Oracle Cloud Expectations with VaaS™
🔹Part 2: Realign your Oracle Cloud Mindset with VaaS™
🔹Part 3: Reimagine your Oracle Cloud Journey with VaaS™

Ready to explore VaaS™?

Learn how de Novo's unique approach to Managed Cloud Support will significantly bring value to your organisation.

Just as a pitcher of ice-cold lemonade refreshes on a hot summer’s day, refreshing your approach to managed service support for Oracle Cloud will be equally quenching and rejuvenating.

Summer is the perfect time for Oracle Cloud Applications Support Managers to refresh their expectations regarding the service experience they receive today. Why not take a few moments to explore de Novo’s Value as a Service™ (VaaS™) – the new standard in managed service support for Oracle Cloud? Learn more in our latest blog article, the first in a 3-part series, for insights into VaaS™ and its transformative benefits.

Why Choose VaaS™?

de Novo stands out as award-winning pioneers of Oracle Cloud. Our culture of thinking differently and commitment to developing new client sets us apart.

Our energy and innovation have enabled our team of trusted experts to develop VaaS™ into ‘this season’s’ must have accessory for Oracle Cloud managed service support.day,

Choose VaaS™ For a Fresh Approach

A conversation about VaaS™ managed service and support framework will inspire you to think, act and perform differently creating new experiences for all.

Our experience and client feedback demonstrates that VaaS™ stimulates organisations to challenge existing operational processes and outcomes. Re-balancing human experiences with business imperatives to improve outcomes and increased business value.

Let’s Have a VaaS™ Conversation

VaaS™ is anchored around your success, focusing on ensuring clients maximise the value from their Oracle Cloud investment. With VaaS™ de Novo has developed new managed service experiences and innovations at every turn. Here are three key benefits our clients enjoy:

1. VaaS™ Four Value Dimensions

Client managed service support engagements are underpinned by a unique four-dimension value and success measurement process inspired by Design Thinking. These dimensions span cognitive, strategic and practical measurement encouraging clients to explore new ideas and experiences. Measurement is vital for evaluating a managed service, identifying strengths, weaknesses – inspiring action and collaboration on your unique transformational journey.

Optimisation

With VaaS™, our clients are inspired by knowledge share, recommendations, advice and contextual guidance for achieving leading practice all designed to optimise your organisation’s performance

Efficiency

With VaaS™, our clients receive quarterly reviews focusing on streamlining and automation Oracle Cloud to reduce the Total Cost of Ownership (TCO) while maximising Oracle Cloud release capabilities to the fullest

Adoption

With VaaS™, our clients explore and measure end-user adoption and satisfaction levels to secure and improve Oracle Cloud service engagement with user journeys and experiences that make a difference

Innovation

With VaaS™, our clients participate in forward-looking industry-centric discussions, assessing the important content within the regular Oracle Cloud release and Oracle Redwood documentation

2. VaaS™ Flexible Commercial Models

VaaS™ managed service support means modern thinking and practicality, as a team we are inspired by our regular ‘domestic’ lives and constantly strive to bring consumer-like experiences to the table to deliver better outcomes.

de Novo offers clients the flexibility to select the most suitable commercial agreement for service they seek – suiting their needs, expectations and budget.

Providing term-based agreements, Units (Pay as you Go) based agreements, and Service specific agreements spanning various Oracle Cloud transformation topics.

We find that our clients benefit from an open, transparent commercial conversation to ensure they are not overpaying for services that are not required or deliver substandard experiences that don’t align to their vision or expectations.

3. ServiceNow - Connected, Innovative and Agile

As an Oracle Cloud and ServiceNow accredited partner de Novo use best-in-class technology to deliver a game-changing managed service support delivery experience.

Our VaaS™ client managed service and support portal is powered by ServiceNow the leading business workflow technology. ServiceNow enables our four-dimension VaaS™ measurement framework tracking benefits, and success metrics plotted in the client’s Value Action Report.

de Novo’s ServiceNow experts bring their skills, capabilities and their focus on customer success to our VaaS™ client portal experience. An experience that is rich in capability and surpasses well beyond a basic SR (Service Request) ticket management system.

Partnering for Success

de Novo’s core business philosophy is built on partnership, collaboration, and trust. We work closely and transparently with your organisation, blending your vision and ambitions with our expert knowledge to deliver maximum value and efficiency from your Oracle Cloud.

Ready to Refresh your Oracle Cloud?

Ready to embark on a refreshing Oracle Cloud experience? Contact us today to discover how VaaS™ can transform your managed service support experience. Book a consultation with de Novo today, your trusted partner in feel-good Oracle Cloud support.

#RefreshWithVaaS

Read the Full Blog Series Here

🔹Part 1: Refresh your Oracle Cloud Expectations with VaaS™
🔹Part 2: Realign your Oracle Cloud Mindset with VaaS™
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LANGSTONE, South Wales — 12 July 2024 — de Novo Solutions, the multi-award-winning Welsh technology company, specialising in delivering personalised data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, has successfully achieved ISO 27001 certification. This milestone underscores the company’s commitment to maintaining the highest possible security standards.

Renowned for its expertise in navigating today’s experience economy and recognised as a highly trusted partner of Oracle and ServiceNow, de Novo stands at the forefront of digital transformation innovation. ISO, a worldwide federation of national standards bodies, is a nongovernmental organisation that comprises standards bodies from more than 160 countries. These bodies collaborate to develop and promote international standards for technology, scientific testing processes, working conditions, societal issues and more.

The ISO 27001 certification confirms that de Novo Solutions meets the rigorous standards required for its information security management system [ISMS]. This certification signifies adherence to international best practices for managing information security risks.

By achieving ISO 27001, de Novo Solutions joins a select group of organisations operating at global standards for the secure management of people, processes and technology. This certification provides additional assurance to customers, partners and suppliers that its systems and data are highly secure.

This achievement comes just four months after the pioneering digital consultancy secured the Cyber Essentials Plus Accreditation, and as it marks its third successful year in business.

Ian Carline, Chief Technology and Data Protection Officer, de Novo Solutions, confirmed: “We are thrilled to achieve ISO 27001 certification, which stands as a powerful validation of our relentless pursuit of excellence in data security and privacy. This milestone not only demonstrates our dedication to safeguarding our clients’ information but also reinforces our position as a trusted leader in the industry, committed to upholding the highest standards of information security to ensure our clients’ peace of mind. I am incredibly proud of the de Novo team and everything we have achieved in three short years and now look forward to building on this success throughout the rest of 2024 and beyond.”

Tom Mann, Senior Vice President of Client Services, de Novo Solutions, confirmed: “Obtaining this certification was no mean feat. It involved subjecting every aspect of our operations to intense scrutiny, from our data handling protocols to our infrastructure security. The audit process was rigorous and exhaustive, but it was all worth it. It has not only demonstrated our compliance with ISO 27001 standards but also showcased the depth of our dedication to our clients’ security. Throughout this journey, we’ve not only met the high standards set by ISO 27001 but have also provided our clients with the assurance and peace of mind they rightfully deserve. We’re incredibly proud of this achievement and what it represents for our clients and our commitment to their security.”

Since its launch in 2021, de Novo Solutions has successfully developed and introduced a range of innovative solutions to the market. These include its industry cloud solutions ’Odyssea™’, for Central Government, Local Government and Secondary Education (Multi-Academy Trusts) and its next-generation managed services offering, ‘Value as a Service™‘ [VaaS™].

Headquartered in Langstone, South Wales, the forward-thinking digital transformation consultancy is underpinned by a fast-growing team of 78 specialists specialising in Oracle Cloud and ServiceNow technologies.

Media Contact
Hannah Haffield
hhaffield@makemorenoise.co.uk
0121 594 0712 / 07939 468 567

de Novo Solutions' proven 4-dimensional managed service strategy to help Local Government clients maximise ROI and unlock the full potential of cloud

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