With local government reforms underway and nearly 40% of public sector workers considering leaving their roles, councils face a critical moment. In her latest article for Open Access Government, our BD Director Helen Crisostomo argues that this period of change presents an opportunity rather than a crisis – if councils embrace future-fit workforce strategies that prioritise digital transformation.
Helen explores how effective digital tools can automate repetitive tasks, allowing staff to focus on more rewarding work that directly supports residents. She highlights that investing in digital training not only boosts individual career development but also drives organisational productivity and retention. With 59% of individuals having limited digital abilities, comprehensive training programs are essential for building a resilient workforce.
Rather than viewing technology as a threat, Helen makes the case for digital transformation as a catalyst for both personal and organisational growth – creating win-win outcomes for staff, residents, and councils navigating today’s challenges and tomorrow’s opportunities.